What personal data do we gather from you?

We gather the information that you provide when you fill in appropriate sections of our website. For example, when you complete our contact us section, chat with us or when you request a newsletter, you provide us with information which we hold and use for the purposes set out in the next section.

Here at Baldwin & Robinson we take your privacy seriously and will only use the personal information you provide to administer your account and to provide the products and services you have requested from us. By providing information like your name, email address and telephone number you agree to us contacting you with regards to the information you request.

Some forms on our website may also include a check box asking you for permission for us to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us. Under no circumstances will your personal information be sold or used by any other organisation.

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. Each email communication you receive from us will have the option to remove your e-mail address from our list.

Use of data

Our main aim in gathering your personal data is to provide you with a customised service.

For example, if you apply for our newsletter, we use your data so that we can send the newsletter to you on a regular basis. If you fill in your details in our contact section we use your data in order that we can contact you and respond to any questions and needs that you may have.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include any data that can be used to identify any individual.

It is important that information that we hold on you is accurate and up-to-date. Please therefore make sure that you inform us promptly of any relevant changes to your data.

If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

How we store your data

Your personal data will be stored in our Mailchimp and CRM accounts until you unsubscribe from our mailing list.

Disclosure of personal data

We do not sell, share or disclose your personal data to any third party for marketing purposes.

From time to time we may use other companies and individuals to provide services to us, such as delivering orders or processing credit card payments. These companies and individuals have access to the personal data needed to perform their functions and not for any other purposes. They must process such data in accordance with this privacy notice and the Data Protection Act 1998.

We may disclose your personal data to any third party if we believe in good faith that such disclosure is necessary to (a) comply with the law or legal process (b) prevent fraud (c) protect the rights and property of Baldwin & Robinson (d) to enforce our conditions of use or (e) protect against misuse or unauthorised use of this website.

If, in the future, a third party acquires Baldwin & Robinson or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.


A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website and therefore to improve our service to you. Cookies may also be used to compile aggregate information about the areas of our website which are visited most frequently. This aggregate information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookie, you may configure your browser to do so, this may however affect your experience on our website.

Cookie Name Description
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.

Google Analytics stores IP address anonymously on its servers in the US, and neither Baldwin & Robinson or Google associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

Cookie Control: When you click “I’m happy with this…” on the Cookie Control user interface, a cookie is set in order to remember your preference. These cookies are essential to allow users to browse the site and are set automatically by the server.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilises the data collected to track and examine the use of www.example.com, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA.Find Google’s privacy policy here.

Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using theAds Settings.

Protection of your information and security measures

The internet is not a secure medium and Baldwin & Robinson cannot absolutely guarantee the security of your information provided over the internet. However we have put in place various security measures as set out below.

The Baldwin & Robinson website and associated databases are protected by ISCA certified firewalls. The website uses the latest technology with full backups. Password protection is provided for all user and Baldwin & Robinson data. All outgoing and incoming email is scanned for viruses.

We also keep your information confidential. Our internal data protection procedures cover the storage, access and disclosure of your information.


This website contains links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy statements of each website you visit which collects personal data.

Questions or complaints

By submitting your personal data you consent to the use of that data as set out in this policy. If you have any questions, concerns, comments or complaints about this privacy notice and/or our collection or use of personal data, or if you believe that the data that we hold on you is inaccurate or if you wish us to stop processing your data for any particular purpose or purposes, then please contact us.

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I just wanted to say a big thank you for helping mum to sell her house. She hasn’t moved in 48 years and this year has been hugely stressful for her so l just wanted to thank you for your patience and kindness at times. It really did help make the process more bearable.
Client: L Safapour
Service Provided: Conveyancing
Date: 08/2/23
Louise came highly recommended to us to help sort our Wills. She was extremely helpful & gave us very clear & thoughtful advice. We would definitely recommend her services.
Client: A Colbourne
Service Provided: Wills
Date: 22/6/23
I first met Louise seven years ago when my partner passed away, she provided much support and with good communication. Now I have tracked Louise to this present company and she is handling my late mother’s estate, again with care and efficiency.
Client: G Fealey
Service Provided: Probate
Date: 02/6/23
I just wanted to thank Louise Harris for her excellent handling of my Will. Her advice and help over the years has been invaluable and I would highly recommend her and Baldwin & Robinson for their Will writing services.
Client: G Croker
Service Provided: Wills
Date: 05/6/23
I dealt with Louise Harris at Baldwin & Robinson for a Deed Poll, change of name. Throughout the process she was professional and friendly. I wouldn’t hesitate using Louise again in the future.
Client: P Ray
Service Provided: General Legal Services
Date: 15/8/23
We've just used Baldwin & Robinson for the sale of our home in Warlingham and wouldn't hesitate to recommend them. Our sale ran seamlessly and was completed in a speedy 3 months from our offer being accepted to completion. We used Tracey and her team previously for a property sale, property purchase and also when we purchased land from a neighbour. Each time, the service provided has been straightforward and professional. We've been given excellent advice and support where needed, making the daunting process of moving home seem easy.
Client: Z Smith
Service Provided: Conveyancing
Date: 29/8/23
Louise started acting for me 8 years ago and has helped me enormously in making a new Will with Powers of Attorney recently. She is very professional, thorough, friendly and above all entirely trustworthy. I would recommend anyone looking for a highly competent Solicitor to approach Louise
Client: N Bradley
Service Provided: Private Client
Date: 13/10/23
We went to B&R for help with a long overdue update to our wills. Louise was friendly, efficient and a pleasure to deal with. She made what is at heart a dour and dull process as close to a pleasure as it can be! Well done, and thank you
Client: James & Emma, Oxted
Service Provided: Private Client
Date: 09/11/23